All clients are expected to abide by the terms and conditions. In the unlikely event of failing to do so, a customer may be requested to cease lessons with Splash and Swim.  A refund will not be eligible in these circumstances. Clients are responsible for their children at all times (except during a lesson where the child is NOT accompanied by an adult carer) and must inform the teacher prior to the lesson of any concerns they have. Clients must accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner. Swimmers should not enter the pool until the teacher says it is safe to do so and must tell the teacher if leaving the pool before the end of the session.  Clients should inform the teacher of any health issues that may be relevant.

Credits & Refunds

In the event a client is unable to attend a lesson due to sickness or holiday, Splash and Swim are unable to refund the client as the payment secures the place for the full term. In the case of serious illness (i.e. a broken limb) each case will be considered individually, and in exceptional circumstances, the client may be given the option of carrying lessons over at a later date.  Once payment has been made for courses no refunds will be given.

Lesson Prices

At Splash and Swim the terms are approximately 6-8 weeks in duration which follow the local school term dates.  The classes need to be booked and paid for on a half termly basis. Therefore the amount that is invoiced will vary per term depending on the number of weeks in the term.  When a class is booked, full payment is requested to secure the place for that term. Classes may be joined at ANY point in the term (and clients pay for the classes remaining). Once payment is received there are no refunds given irrespective of the reason. No discounts are offered for siblings or for groups as the prices are highly competitive.

Recommend a Friend

Existing clients who introduce a new client to Splash and Swim classes will be rewarded with a £5 credit to their account when the new customer signs up for classes. The new client will need to quote the client’s name when enrolling for classes in the same swim school as the client.

Trial Lessons

Trial Lessons are available in some classes. These lessons cannot normally be booked more than a week in advance. Trial lessons are subject to availability

Clients’ Standards

Clients should not run on the pool side, they should remove loose fitting or sharp jewellery, tie back long hair or wear a swimming hat.  Clients should not drink alcohol prior to the lesson nor eat or chew gum during the lesson.  Photography (other than by our professional photographers) is not permitted at any time.  Clients will be asked to sign a consent form for their child to appear in any photographs or video taken by our authorised photographers and shared on social media or for marketing. Clients must follow pool procedures as advised to them at the time of confirmation.  Clients should aim to arrive no more than 15 minutes before the lesson and leave no more than 15 minutes after the lesson to help improve changing room comfort.

Food is strictly forbidden in the pool buildings and mess on the floor should be kept to a minimum. (mud, grass).  A member of staff should be informed if the floor is soiled. Strictly no outdoor footwear or buggies are allowed poolside or in the changing rooms.  Please remove shoes before entering and leave pushchairs in the lobby areas.

There is a strict nappy policy for those children not yet fully toilet trained.  Those children under 3 should wear a disposable or reusable swim nappy with a neoprene nappy over the top.  Nappies must not be left in the changing rooms and should be placed in the appropriate bins provided.

Welfare

All swimmers must shower poolside before getting into the pool. All plasters and hair clips must be removed before swimming in case they come off in the water and then cause damage to pool filters. No make-up or body lotions to be used as these significantly deteriorate pool water quality. Lost property found at the pools will be kept for a period of 6 weeks, and if not claimed, may be disposed of.  Smoking is strictly forbidden within any pool building or school grounds.  Abuse to any member of staff either verbal or physical will not be tolerated and will be reported to the appropriate authorities at the sole discretion of Splash and Swim.  Clients must adhere to the instructions given to them regarding car parking, entry and exit route to pools.  Splash and Swim cannot be held responsible for any consequential loss or damage to a client’s vehicle or property whilst in the pool’s grounds.

Re-booking

Clients are asked 2 weeks before the end of the current term if they wish to continue with the lessons next term.  Places in a client’s existing class will normally be held until the end of term and will then offered on a “first come first served” basis to others waiting after the payment due date if payment is not received in time.

Personal Information

Splash and Swim stores personal information including names, addresses, dates of birth and contact details and is covered by the General Data Protection Regulation (GDPR).  We do not keep financial details.

Lesson Changes

In the event of an instructor being absent for a group or a private lesson, the swim school are within their rights to change the instructor to make sure that the lesson is covered, and no refunds will be given for lessons because of a change of instructor.  In the unlikely event of lesson cancellations by Splash and Swim, the client’s account will be credited for that lesson.

Pool Closures

In the unlikely event of the pool not being available for use due to technical difficulties or health and safety issues Splash and Swim will notify the clients by SMS.  In the event of lesson cancellations by Splash and Swim due to problems with the pool, the client’s account will be credited for that lesson.

Lost Property

All property left in changing rooms or on poolside, and all property (including prams) left in entrance halls or outside, is left entirely at the client’s own risk. The franchisee cannot accept any responsibility for the loss of or damage to any personal possessions.

Medical Conditions

Clients must declare any existing medical conditions that they are aware of that the child, or adult if taking lessons, has which may be communicable or possibly be harmful or not to another person. The client must agree to inform Splash and Swim of any changes in any medical condition or psychological condition as soon as they are aware of them. All information will be kept strictly confidential and it is at the owners discretion to accept or refuse any applicant to join in classes.  Instructors should also inform us of any medical conditions they may have which could impact on their ability to teach.

Illness

Should the child or the adult taking the child into the water have, or develop, any known or suspected medical condition they must consult their doctor before taking them swimming and inform Splash and Swim. All information received is treated in confidence and with sensitivity.  Clients must never bring the child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or merely a bad cold. They must wait until the doctor has given the all-clear before returning to classes.  In the instance of sickness and diarrhoea the child must have been clear of all symptoms for at least 48 hours before attending a lesson.

Changes to Terms and Conditions

From time to time Splash and Swim will update its terms and conditions by publication to www.splashandswim.co.uk.  If a client is not happy to accept the changes, they should notify the Splash and Swim in writing of their non-acceptance within 14 days of receipt of the changes, failing any such communication from the client Splash and Swim will deem that they fully accept the updated agreement and terms.

Sarah Miller
Splash and Swim
March 2020